At Advaia, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a simple and transparent return and refund process. Please review the policy below for details.
1. Returns
We offer a 30-day return policy on all products. If you are not satisfied with your purchase, you may return your item(s) within 30 days of receiving your order for a full refund, provided the following conditions are met:
Items must be unused, unwashed, and in resellable condition
Items must be returned in their original packaging
Return requests must be made within 30 days of the delivery date
2. Refunds
Once we receive and inspect your return, we will process your refund promptly. Please note:
Refund Method: Refunds will be issued to your original payment method
Processing Time: Refunds typically appear in your account within 5–7 business days after processing
3. Exchanges
If you’d like to exchange an item (e.g., for a different color or style), please:
Follow the standard return process
Place a new order for the desired item
We are unable to hold inventory for exchanges until a return is processed, so placing a new order ensures availability.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@advaia.shop. We will offer you the option of a replacement or full refund. Be sure to include the following in your email:
Your order number
A description of the issue
Photos of the damaged/defective product
We’ll make it right as quickly as possible.
5. Return Shipping Costs
Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item is defective or the return is due to our error
Non-Refundable Charges: Original shipping fees are non-refundable
We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee receipt of returned items without tracking.
6. How to Initiate a Return or Refund
To start the return process, please email us at support@advaia.shop with the following details:
Your order number
The item(s) you wish to return
A brief reason for the return
We will respond with return instructions, including the return address.
7. Contact Information
If you have questions about our refund or return process, please contact us:
Email: support@advaia.shop
Phone: +44 7950415845
Address: 74 Mousehold Ave, Norwich NR3 4RS, United Kingdom