Frequently Asked Questions (FAQs)
Welcome to our FAQ page! Here you’ll find answers to common questions about our products, orders, shipping, and more. If you need further assistance, feel free to contact us.
1. What materials are your rocking chairs made from?
Our rocking chairs are crafted using high-quality, durable materials such as solid wood, steel frames, and premium upholstery. Each chair is designed for both comfort and longevity.
2. Do your rocking chairs require assembly?
Most of our chairs require minimal assembly, and they come with easy-to-follow instructions and all necessary tools. If you need help, our support team is happy to assist.
3. Can I try a chair before purchasing?
Currently, we operate online only and do not have a physical showroom. However, we offer a 14-day return policy so you can shop with confidence.
4. What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in original condition and packaging. Please contact us before sending any items back so we can guide you through the process.
5. How long does shipping take?
UK orders are typically delivered within 3–5 business days. International delivery times may vary depending on location. You’ll receive tracking information as soon as your order ships.
6. Do you ship internationally?
Yes, we ship internationally. Shipping fees and delivery times will vary depending on your country. All international orders will receive tracking updates.
7. How can I contact customer support?
You can reach us via:
Email: support@advaia.shop
Phone: +44 7950415845
We’re available Monday to Friday, 9 AM to 5 PM (GMT).
8. Is your packaging eco-friendly?
Yes! We are committed to sustainability and use recyclable and eco-conscious packaging materials whenever possible.
9. Do you offer warranties on your products?
Yes, we offer a 1-year warranty on all our rocking chairs covering manufacturing defects. For full warranty details, feel free to reach out.