Frequently Asked Questions (FAQs)
Welcome to our FAQs page! We’ve compiled answers to some of the most common questions we receive. If you can’t find what you’re looking for, don’t hesitate to contact us at support@advaia-10f9100.ingress-comporellon.ewp.live.
1. What is a sleep sack, and how is it different from a blanket?
A sleep sack is a wearable blanket designed to keep your child cozy and secure while sleeping. Unlike traditional blankets, which can be easily kicked off, a sleep sack stays in place throughout the night, providing consistent warmth. It eliminates the risks associated with loose blankets, such as suffocation or overheating, ensuring a snug and secure sleep environment.
2. How do I choose the right size sleep sack for my child?
We offer sleep sacks in various sizes based on your child’s age and weight. Here’s a general size guide to help you select the best one:
- Newborn (0-3 months): Fits babies up to 3.5 kg (7.7 lbs)
- Small (3-12 months): Fits babies 3.5 kg to 9 kg (7.7 lbs to 19.8 lbs)
- Medium (12-24 months): Fits babies 9 kg to 13.5 kg (19.8 lbs to 29.8 lbs)
- Large (2-4 years): Fits toddlers 13.5 kg to 18 kg (29.8 lbs to 39.7 lbs)
If you’re unsure, we recommend opting for a slightly larger size to ensure room for growth and comfort.
3. What materials are your sleep sacks made from?
Our sleep sacks are made from soft, breathable, and durable fabrics, including:
- Cotton
- Organic Cotton
- Bamboo
These materials are gentle on your child’s skin and help regulate their body temperature, keeping them cozy without the risk of overheating.
4. Are your sleep sacks safe for babies?
Yes, absolutely! All our sleep sacks are designed with your baby’s safety in mind. They meet the highest safety standards and are free from harmful chemicals. Sleep sacks help reduce the risk of suffocation or Sudden Infant Death Syndrome (SIDS) that can be associated with loose blankets.
5. How do I care for my sleep sack?
To keep your Gomega store sleep sack soft and long-lasting, we recommend the following care instructions:
- Wash: Machine wash on a gentle cycle with cold water.
- Dry: Tumble dry on low heat or hang to dry for best results.
- Do Not Bleach: Avoid using bleach or fabric softeners.
Please check the care label on your sleep sack for any specific instructions.
6. How do I place an order?
Placing an order is easy! Simply browse our website and select the sleep sacks you wish to purchase. Once you’ve added your items to your cart, proceed to checkout, where you’ll enter your payment details and shipping address. You’ll receive an order confirmation email once your purchase is successful.
7. What payment methods do you accept?
We accept the following secure payment methods:
- Credit/Debit Cards: Visa, MasterCard, American Express
- PayPal
- Apple Pay (where applicable)
Your payment information is encrypted and processed through secure payment gateways to ensure privacy and security.
8. Do you offer international shipping?
At this time, we offer shipping within the UK. We are exploring options for expanding international shipping, so stay tuned for updates!
9. How long will it take for my order to arrive?
Orders are processed within 1-2 business days. Delivery times depend on your location and the shipping method:
- Domestic Shipping (USA): 2-5 business days
Please note that delivery times are estimates and may vary due to holidays, carrier delays, or other factors.
10. Can I modify or cancel my order after placing it?
Once an order is placed, we begin processing it immediately to ensure fast delivery. Unfortunately, we cannot modify or cancel orders after they’ve been confirmed. If you notice an issue with your order shortly after placing it, please contact us as soon as possible, and we’ll do our best to assist you.
11. How can I return or exchange an item?
If you’re not completely satisfied with your purchase, we offer a 30-day return policy. To initiate a return or exchange, please contact us at support@advaia-10f9100.ingress-comporellon.ewp.live with your order details. Items must be returned unused and in their original packaging. Shipping costs for returns and exchanges are the customer’s responsibility unless the product is defective or incorrect.
12. What should I do if my item is damaged or defective?
We want you to love your Gomega store products! If your item is defective or arrives damaged, please contact us immediately at support@advaia-10f9100.ingress-comporellon.ewp.live with photos of the issue. We’ll work with you to resolve the problem, whether that means a replacement or a refund.
13. How do I contact customer support?
Our customer support team is happy to help! You can reach us via:
- Email: support@advaia-10f9100.ingress-comporellon.ewp.live (we aim to reply within 24 hours)
- Phone: +1(603) 264-7820 (available Monday to Friday, 9:00 AM – 6:00 PM GMT)
Mailing Address:
Gomega store
4507 15th St N, Arlington, VA 22207, USA
14. Do you offer gift cards?
Yes! We offer gift cards in various denominations, making it easy to give the gift of comfort. You can purchase gift cards directly from our website.
15. Do you offer discounts or promotions?
We occasionally offer discounts and promotions throughout the year. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest sales, special offers, and new arrivals!