At Advaia, we are committed to delivering your rocking chairs safely and promptly. This Shipping Policy outlines how we process and ship your orders, including timelines, methods, costs, and international considerations.
1. Order Processing
Orders are typically processed within 1–2 business days after your purchase is confirmed. Orders placed on weekends or public holidays will be processed the next business day.
Business Days: Monday to Friday (excluding UK public holidays)
Processing Time: 1–2 business days
Once processed, you’ll receive an email confirmation with tracking details (if available)
2. Shipping Methods & Delivery Times
We offer reliable delivery options across the UK and to select international destinations.
United Kingdom:
Standard Shipping: 3–5 business days
Expedited Shipping: 1–3 business days
International Shipping:
Europe: 5–7 business days
Rest of World: 7–14 business days
Please note: Delivery estimates may vary due to factors like customs clearance, weather, or carrier delays.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method.
Free Standard Shipping on all orders within the United Kingdom
International shipping costs vary and are shown at checkout
4. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number (when available). Please allow up to 24 hours for the tracking to become active on the carrier’s site.
5. International Shipping Notes
We proudly ship worldwide. However, international orders may be subject to customs duties, taxes, or import fees, which are the customer’s responsibility.
Customs Delays: Advaia is not responsible for delivery delays due to customs checks.
6. Address Accuracy
Please double-check your shipping details before placing your order. Incorrect or incomplete addresses may result in delivery issues.
If you need to correct an address, contact us immediately at support@advaia.shop before the order is shipped.
7. Missing or Damaged Items
If an item arrives damaged or your order is missing products, contact us within 48 hours of delivery.
Email us at support@advaia.shop with your order number and photos of the item and packaging
We will send a replacement or refund, depending on the situation
8. Order Delays
While we aim for prompt delivery, delays may occur due to:
Severe weather or natural events
High order volumes (e.g., holidays)
Carrier disruptions or strikes
Customs processing (international)
For tracking updates, please contact the carrier directly once your order has shipped.
9. P.O. Boxes & Military Addresses
We ship to P.O. Boxes, APO, and FPO addresses where possible. Please ensure your address is complete and accurate to avoid delays.
10. Shipping Restrictions
Some remote areas or restricted countries may not be eligible for delivery due to carrier limitations. If shipping is not available to your location, we’ll notify you and issue a full refund.
Contact Us
If you have any questions about shipping or need assistance with your order, please get in touch:
Email: support@advaia.shop
Phone: +44 7950415845
Address: 74 Mousehold Ave, Norwich NR3 4RS, United Kingdom