FAQs
FAQs
Welcome to the Advaia FAQ page! Here, you'll find answers to some of the most common questions about our products, orders, shipping, and more. If you can't find the information you're looking for, feel free to contact us at support@advaia.shop, and we’ll be happy to help!
What products does Advaia offer?
At Advaia, we specialize in high-quality dog beds designed to provide comfort and support for your furry friends. Our products are crafted with durable materials to ensure longevity and satisfaction.
How do I choose the right dog bed for my pet?
To select the perfect dog bed, consider your dog's size, sleeping habits, and any specific health needs. Our product descriptions and sizing guides offer detailed information to assist you in making the best choice. If you're uncertain, feel free to contact our customer support team at support@advaia.shop for personalized assistance.
What materials are your dog beds made from?
Our dog beds are made with premium, pet-safe materials to ensure comfort and durability. Specific materials may vary by product, so please refer to the individual product details on our website for more information.
How do I care for my Advaia dog bed?
To maintain the quality of your dog bed:
- Cleaning: Most of our dog beds come with removable, machine-washable covers. Please follow the care instructions provided with your product.
- Maintenance: Regularly fluff and rotate the bed to maintain its shape and comfort.
Always refer to the product’s care instructions for specific maintenance advice.
How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen at checkout. Here's a general estimate:
-
UK Orders:
- Standard Shipping: 3–7 business days
Please note that delivery times may vary due to external factors such as weather or customs delays.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking number. Use this number to track your order via the carrier’s website. If you have any issues with tracking, please contact us at support@advaia.shop.
Can I change or cancel my order?
We aim to process orders quickly. If you need to change or cancel your order, please contact us immediately at support@advaia.shop. We can modify or cancel orders only before they are shipped. If your order has already shipped, we will assist you with the return process.
What is your return policy?
We want you to be satisfied with your purchase! If for any reason you're not happy with your Advaia product, you can request a return within 30 days of receiving your order, as long as the product is unused and in its original packaging. For more details, please refer to our full Return Policy.
Do you offer gift cards?
Currently, we do not offer gift cards, but we are considering this option in the future. Be sure to sign up for our newsletter to stay updated on new offerings!
How can I contact customer service?
If you have any questions or need assistance, we are here to help! You can contact us via:
- Email: support@advaia.shop
- Phone: +44 7950415822
- Address: 30 Laurie Cres, Bristol BS9 4TA, United Kingdom
Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM GMT.
Do you ship internationally?
Currently, we only ship within the United Kingdom. We are exploring options to expand our shipping destinations in the future. Please stay tuned for updates!
Are your products safe for my pet?
Yes! Safety is our top priority. All Advaia products are designed to be safe and comfortable for your pet. Our dog beds are made with pet-friendly materials and have undergone quality testing to ensure they meet our high standards.
Can I get a discount on my first purchase?
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